A cat owner went viral after a Lyft driver took off with his cat in the back seat. A company rep said there'd be a $20 'returned item fee' if the cat was found.
Lyft’s CEO has apologized for the “awful” response the ride-share company gave to an Austin man whose cat went missing for almost two days after a Lyft LYFT, -0.71% driver sped off before the passenger could retrieve his pet from the back seat.
The good news is, Tux was eventually found almost two days later thanks to the efforts of Lyft and the thousands of followers mobilized by Pandey’s thread. Pandey was not immediately available for comment, but he shared his gratitude with everyone who helped him bring his cat home. “Thank you everyone. I cannot thank each and everyone of you enough,” he tweeted.“We’re so happy to report that Tux has been reunited with her owner and we are focused on ensuring Tux has everything she needs right now, including covering all of her veterinary bills. We’ll continue to work directly with Palash to provide the support that they both need,” Lyft said.
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