Lucid Employees Reportedly Calling Canceling Clients Up To 14 Times via insideevs.com
Lucid Motors is reportedly introducing a new protocol to slow customer order cancellations as it strives to sell more vehicles before the year ends.has seen two internal emails sent over the past two months that appear to show Lucid is increasing pressure on its retail workers by requiring them to call customers up to 14 times to prevent cancellations.
The memos come amid Lucid Motors' rush to increase deliveries before December 31 as the company aims to hit . The EV startup has built 3,687 vehicles in the first three quarters of this year, which means it will have to make at least 2,300 vehicles this quarter alone.reservations dropped from 37,000 in Q2 to 34,000 in Q3, with CFO Sherry House attributing the drop to a mix of completed deliveries and customer cancellations.
That's not all. The case is then passed up to a manager, then to a regional manager, who have to try calling the customer repeatedly on five and three consecutive days, respectively. Only after all these attempts fail, the reservation can be canceled.
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