“The supervisor said the pilot said, ‘If he’s this bad on the ground, he’s going to be 10 times worse in the air,’” the father recalled.
Gabe was born with a rare genetic disorder, limiting his speech and intellectual abilities. He was also diagnosed with autism last year. Gabe’s flown with his parents in the past. They said he loves it.
The Millers said their son was excited about getting on the plane and was vocalizing quite loudly as they waited to board. Once past the gate agent and down the tunnel, the family was made to wait at the door of the plane as other passengers boarded. What happened next made them speechless. The Millers said the captain nor the flight crew ever asked them why Gabe was making noises. Instead, they were not allowed to board the flight.
Alaska Airlines offered the family 100,000 bonus miles and told the family an internal review was underway. The family said they likely won’t do business with the airline again, but they still believe something needs to change.
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