The expected three-hour ride ended up being a nearly 14-hour journey after Via Rail passengers were stranded for 10 hours in the 'middle of nowhere,' one passenger said.
RELATED - This week in Montreal, Via Rail’s President and CEO unveiled Via Rail’s ambitious 5-year strategic plan in front of a sold-out crowd at an event hosted by the Chamber of Commerce of Metropolitan Montreal. It was a pivotal speech at a pivotal moment for passenger rail service in Canada .
He said people were trying to find train exits and were calling Ubers, taxis and car services to get them out but they were so secluded they “were without options.” “We are committed to providing exceptional customer service and ensuring that all passengers are treated with respect and dignity,” the company said.Canada refusing entry to more foreigners, giving fewer visas: dataFreeland admits Canada’s immigration system has seen ‘some abuses’ with international students, temporary foreign workers
Malt said that’s when an employee “barged in” and “pushed a woman into the wall” as he went by demanding people to take their seats.“He started screaming at this lady and that’s when people started to film, including myself, and I was standing right next to him,” he said. “As soon as he saw that I was filming he leaned over and snatched my phone.”Via Rail said it is investigating the exchange, and appropriate measures will be taken following a review.
In a statement Monday, Via Rail vehemently denied giving people alcohol. It also insisted it provided updates every 30 minutes to passengers “even if the update was only to let people know there was no change to the situation or that the repairs continued.”Via Rail eventually positioned another passenger train next to theirs on a parallel track. The fire department was called in to help passengers leap from one train to the other, Malt said, and pizza was brought in.
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