A system error at fast-growing insurer Resolution Life ensured that hundreds of customers received time sensitive information seven weeks late.
will apologise to hundreds of Australian customers for an “unfortunate mistake” that withheld time sensitive information about a rise in premiums for more than seven weeks.would rise in line with inflation on February 2, in letters that were dated December 2.
“Resolution Life has undertaken an investigation into the matter and uncovered a system error that impacted the dispatch of customer correspondence from one of its 12 product administration systems on 2 December, 2022,” she said. “The error was uncovered in late January resulting in correspondence being dispatched on 23 January 2023,” said Ms Borgelt.about the date discrepancy and the reduced timeframe for customers to opt out, Resolution Life said it was willing to extend the opt-out deadline beyond February 2 for affected customers.
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