The move has sparked mixed reactions online, where many voiced out their discontent over the increment.
well-known local kopitiam chain has announced a five percent increase in its service charge for Chinese New Year, triggering mixed reactions online with many voicing out the increment as unfair to customers.post, an image attached showed the notice announcing the service charge adjustment, from 10% to 15% during the first two days of the festivities.
Meanwhile, a few have alleged that they have noticed business establishments implementing the practice during the Chinese New Year period. “This is insane. I see their restaurants packed with people daily and they most certainly can afford to pay extra to their staff. I guess I and many others will just eat elsewhere on those days,” a netizen said.
“This is the first time hearing about restaurants service charges during the festive period,” a user commented. “The temporary adjustment is justifiable as during public holidays, business owners have to absorb twice the labour costs according to regulations and for mall tenants, I trust they cant simply close shop during the holidays,” another commenter reasoned.
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