Tourism players say long queues and lack of facilities are a big turn-off for travellers.
These tour operators are backing a call by state Tourism, Culture and Environment Minister Datuk Christina Liew that there must be more immigration counters and toilets at the Kota Kinabalu International Airport to cope with the influx of air travellers.
Based on information from KKIA cited by Liew, five airlines from South Korea carrying a total of 1,098 passengers landed at the airport at close intervals that night. “Clearly, we need more immigration counters, and I think a reconfiguration of the counters is warranted to ease congestion and smoothen the clearance process,” she added.
Of the sum, RM1.4mil will be spent on improving public toilets at the airport by adding more cubicles.
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