Jonathan Rende - Forbes Technology Council

Jonathan Rende's stories.

Jun 20, 2023

Establishing proactive, detailed communication around ongoing incidents is critical for building trust and loyalty with your customers.To address rising incidents and maintain customer satisfaction, customer service agents need to be empowered to address them without adding to their workload. Automation can help—but how can organizations implement it in an effective manner?CS teams today react to issues without context—acting as the Batphone for technical teams by calling in problems.

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