TOKYO: Japan Airlines (JAL) officials said Wednesday they have overcome a glitch in their passenger check-in system for domestic flights, although 32 ...
: Japan Airlines officials said Wednesday they have overcome a glitch in their passenger check-in system for domestic flights, although 32 domestic flights were cancelled and 2,500 passengers were adversely affected, reported Xinhua news agency.
The furore among passengers was due to a glitch apparently knocking out airports’ automated systems including the use of QR-codes to check in for reserved flights and automatic check-in machines at airports such as Haneda in Tokyo. JAL officials said the problem was rectified by around 10am local time and believed a network error was to blame, possibly stemming from one of two servers not operating properly.
The company is still looking into the cause of the glitch and the potentially faulty server and said that as a result of the system failure, 32 flights to and from Tokyo, Osaka, Fukuoka and Sendai have been cancelled.
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