A serious of mishaps led to a fire truck not being assigned to a Dallas apartment blaze for nearly six minutes, an investigation concludes. Around two dozen apartment units were destroyed and 100 people displaced.
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The 911 dispatcher took the call about a structure fire and then tried to transfer it to Dallas Fire-Rescue. But DFR was inundated with calls, and the dispatcher was unable to complete the transfer. That’s when they tried again to dispatch someone to the fire, but they entered the wrong code. Then, the call was mistakenly put in the waiting queue usually designated for lower-level calls, contributing to further delays.
Shortly after that is when a first alarm fire response was finally dispatched to the scene. It wasn’t until 9 minutes after the initial 911 call that a fire crew showed up. It wasn't until early the next morning that they got the blaze under control. According to the department, 87% of structure fires get an on-scene response from DFR within five minutes and 20 seconds of the initial 911 call.
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