Insurance Agencies Bully Collision Repair Shops With Unfair Collections

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Insurance Agencies Bully Collision Repair Shops With Unfair Collections
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According to a report, your insurance agency might be using collections agencies against repair shops to skip out on paying fees and covering rentals.

even have the repairs finished before some insurance agencies send collections after them over fees. A shop in San Rafael, Calf., alleges that Metromile—a division of Lemonade Insurance—sent a claim on a Toyota they were working on and the initial estimate needed to be revised to the point of determining it was potentially a total loss.

"The most egregious story is from a collision shop in New York that requested to remain anonymous due to fears of repercussions from insurance agencies. It had an owner ofdue to a $60,000 repair plan calling them claiming their settlement had been reduced. According to the customer, Liberty Mutual claimed to its owner that the shop had not returned the Tesla parts to Copart despite the shop sending the car to it.

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