CEO Suumit Shah said that after the integration of the AI, the response time of their customer support service went down from one minute and 44 seconds to zero seconds.
One Twitter user replied to the tweet saying, “Maybe it was the right decision for the business, but it shouldn't have turned into a celebratory/marketing thread about it. IMO.”
As has been pointed out by many, slashing 90 percent of jobs seems like a marketing gimmick because Shah toldthat the purported layoffs were done 10 months ago in September 2022. It’s not clear if Dukaan has laid off more employees since or whether the 23 employees the company laid off last year indeed made up the 90 percent of the sacking it is claiming today.What does Dukaan do? It’s a Bengaluru-based startup that provides SaaS-based storefront solutions for e-commerce businesses.
Companies like Bank of America are rushing to integrate AI, virtual reality, and the metaverse into their hiring process, reportedPeople are worried, a sentiment that has been felt especially since the launch of ChatGPT last year, by a flood of new AI tools hitting the market almost every day.
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