Qantas' new CEO Vanessa Hudson has already made a mark in her new position by issuing a public apology to all customers following a string of incidents that have brought the airline into disrepute.
Ms Hudson only took the reins from former chief executive Alan Joyce this month however she has quickly made the move to win back customers in the video released on Friday.
"We understand why you're frustrated, why some of you have lost faith in us. I know that our people have tried their absolute best under very difficult circumstances. I want you to know we're determined to fix it, to improve the experience for you and to support our people better.
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