People who express these emotions are viewed positively by others.
Because of the connection between these emotions and grit and social connection, managers who cultivate gratitude, compassion, and pride in their team will see increased productivity and wellbeing of their workers. As one example,
Adam Grant and Francesca Gino examined perseverance in an environment that is rife with more rejection than almost any other: fundraising . Over a two-week period, they recorded the number of calls fundraisers made in an effort to solicit donations for a university. Between the first and second week, however, half of the fundraisers received a visit from the university’s director of annual giving, during which she expressed her appreciation for their work. To get a sense of how this expression of gratitude affected the fundraisers, Gino and Grant had them report how valued and appreciated they felt by their superiors.
Whereas the average performance of both groups had been virtually the same during the first week of the study, those who had heard the grateful message upped their fundraising efforts by 50% during the second week. What’s particularly interesting here is the way the benefits of gratitude and pride can feed off one another.
Gratitude, compassion, and pride make us more willing to cooperate with and invest in others. But because they accomplish this feat by increasing the value the mind places on future gains, they also nudge us to invest in our own futures. In so doing, they make both teams, and the individuals who comprise them, more successful and resilient.Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People.
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