There will always be instances in which someone will be unhappy, so you just have to commit to doing your best.
... [+]At work, you are bound to come across a situation during your career in which you feel that some people will never be satisfied with your decision, no matter what you do. Every decision comes with risk, whether it is a legal, political, reputational, financial, security or competitive risk. To avoid paralysis and overcome the ever-present potential backlash, consider a measured approach.
Navigating risk requires you to recognize as many scenarios as possible and then conduct a cost-benefit analysis to identify a path forward. Ask yourself, “What is most critical to the organization?” Visualize what success means to you, your team and your organization, even if it may not please everyone.Once you have identified your priorities, put a process in place to achieve your top priority. Identify the steps you and your teammates need to take.
Having a process helps you to be consistent and fair. If and when an issue arises, you can use the framework to make a decision on the situation. Your process will ensure you ask the same questions in every instance. While each instance will be unique, how you evaluate each instance should not be unique.
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