Inaccurate water bills for thousands of dollars. The city said it doesn't know how it happened. You deserve a better answer. Our KPRC 2 Investigation into water bills leaving you 'drained' continues. KPRC2Amy
Talking about frustrating: an “unexplainable” water bill for more than $4,000. A Kingwood homeowner called KPRC 2 Investigates after giving the city of Houston four months to fix it or explain it. This is just our latest look into water bills that are leaving many of you feeling ‘drained.’
Matthews was able to stop the autopay debit from his account before the due date, and he called the City of Houston to dispute the bill. Every month water department employees told him they were still investigating. But after we reached out last week, he got a phone call the very next day. We asked the City of Houston for a better answer. They didn’t make any changes to his meter. So, who’s to say it won’t happen again if they don’t know what caused the inaccurate bill the first time? We have received similar complaints from other homeowners in Royal Brook and we are working to get back to them.
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