Salesforce is introducing Genie, a technology to deliver the most recent data on customers, at its Dreamforce conference this week.
Taylor declined to talk about the ordeal itself and said it"doesn't come up a lot" when he meets with Salesforce clients. And that's how he spends most of his time.
Genie will also work in Tableau, the data analytics tool that Salesforce acquired in 2019, making charts as current as possible.and Oracle, have been touting the importance of real-time content data platforms that can draw on a variety of data and respond to the most recent impulses of current and potential clients. Salesforce is trying to bring those capabilities to other departments, like customer service.
"I've heard that feedback before," he said. Taylor added that with the"technological breakthrough" of Genie, that shouldn't be an issue in the future.