London's Heathrow Airport apologised for unacceptable service in recent weeks, with long queues, delays for those with reduced mobility and baggage issues, as it struggled to cope with 40 years of passenger growth in four months.
The airport, which handled nearly six million passengers in June, said rebuilding capacity quickly was "very challenging".
British Airways, Heathrow's biggest airline, and other carriers have cancelled hundreds of flights to try to minimise disruption for passengers.
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