Customers who signed up for DStv’s R19.95 Rugby World Cup final deal have run afoul of its cancellation policy.
In a brilliant piece of nostalgia marketing, MultiChoice launched a promotion on Friday offering a once-off R19.95 deal on DStv Access streaming packages to watch the 2023 World Cup Final.
“So I signed up for this. It actually worked. However, cancelling my subscription now has to be 30 days’ notice, which they are charging for and the outstanding balance on my account is -R73.95,” one reader said.Several subscribers took to Twitter to complain, with many reporting an outstanding balance of around R175. This is interesting as the deal was on DStv Access, which usually costs R99 per month.“Hi, I was celebrating ow I’m crying. I signed up for R19.95 and now you want me to pay R175.
The deal also included a complimentary Mobile Extra stream, which would allow another user in the same household to stream on a mobile device simultaneously with the primary user.
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