From secret menus to cost-saving app hacks, our desire to go beyond the menu is making restaurant workers’ lives hell
based on a viral TikTok hack that showed customers how to get a burrito for under $4 by ordering a single $3 taco, a $.40 tortilla, getting each topping on the side, and assembling it at home. Now, while customers can still order a single taco in restaurants, they can no longer do so on the app.on TikTok, and says she’s been coming up with hacks for more than 15 years, since she was a teenager, and now orders everything on the app.
Aimee Houvenagle, a Starbucks barista in Kentucky, has also seen the customizations grow more common and more complicated. She says about a quarter of the drinks she makes have some sort of customization, and has seen customers grow more entitled to drinks that baristas may never even have heard of before.
This is the attitude most hack creators have toward worker complaints; they are sorry, and obviously shouldn’t be facing death threats, but ultimately, it’s the worker’s job to make what’s ordered. Like @starbiesdrinkideas, Elle says she encourages her viewers to be patient, tip well, and to try to avoid ordering overly complicated things during a rush. She also says she limits her creations to what can be ordered on the app.
“It brings me to a screeching halt, trying to figure out what they want, how to make it, actually making it, and more times than not, remaking it.”
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