Grab is harnessing the power of artificial intelligence to revolutionise the food delivery experience for consumers, merchants, and delivery partners alike.
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In a candid conversation with The Rakyat Post and select media in Kuala Lumpur, Suthen Thomas Paradatheth, the visionary Chief Technology Officer of Grab, pulled back the curtain on how the company’s technological practices are revolutionising the food delivery landscape.“A big area where we’re making investments and using machine learning technology is in making the product more affordable,” Paradatheth revealed.
“This is great for the consumer experience because you get the food fast and fresh,” Paradatheth explained.“But secondly, for the driver, their time is money, and so when they’re waiting there, they’re not getting paid for that wait time.” Having been with the company since its founding in 2012, Paradatheth has held both technical and operational leadership roles, and even founded the Business Operations team.
Their goal is to bring greater convenience to consumers and support partners in the region’s thriving digital economy. As Grab strengthens its technical infrastructure, it aims to enable deeper superapp synergies and faster product innovation.By leveraging the power of its unified platform, Grab can seamlessly integrate various services, such as food delivery, e-hailing, and financial services, to offer users a comprehensive and convenient experience.
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