Grab Malaysia no longer permits the use of Neta V and Neta X as e-hailing vehicles due to safety concerns.
In general, Grab Malaysia accepts all car models under 14 years old for the use of its e-hailing service, while pick-up trucks are also accepted in East Malaysia. However, there are certain models that the company will not accept at all, and these models fall under the Rejected Car Models list.We have since confirmed the addition of Neta models to the list.
Grab remains committed to maintaining high safety standards for all vehicles used on our platform, as part of our ongoing efforts to provide a safe and reliable service for everyone.” – Grab MalaysiaWhile Grab Malaysia did not reveal when exactly the company added Neta models to its Rejected Car Models list, we believe the addition was fairly recent. According to the last archived data on 22 May 2025 by the Internet Wayback Machine, Neta’s name was not yet listed.
According to JPJ’s registration data, 298 units of Neta V have been registered with the department up until 31 May 2025. As for Neta X, 59 units have been registered with JPJ within the same period., the distributor of Neta in Malaysia, Intro Synergy, previewed the Neta X in our market for the first time. The electric SUV was then officially launched in July that year with
At the moment, Neta’s future in Malaysia seemed rather uncertain. In early June, Intro Synergy announced that it would be Despite that, the company assures that all service centres will continue to be operational and all warranties will continue to be honoured. In the same announcement, Intro Synergy also said that it is planning to switch to the direct-to-consumer business model.. It is not yet known how long this process will take, but Hozon Auto is confident enough that it will be able to recover and has already been aiming to launch three global models by 2027.
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