Do you take it to the manager or take it online? Readers share when it's okay to rant on social media – or if it it's okay at all.
MANILA, Philippines – Social media can make or break a business. In the same way that a glowing restaurant review can rake in customers, a single “bad” viral review can send a restaurant’s reputation downhill. As customers, we wield this power; but unfortunately, some tend to abuse this “customer is always right” mentality.
“As long as your intention is to improve their food and services, and if it is an isolated case,” readers clarified.“That’s why we ask, how’s the food, how’s everything. It’s not a rhetorical question. We need your answer to actually gauge the moment. We will adjust,” he added, even saying that he would replace the food if a customer doesn’t enjoy it. However, if it’s merely a dish not suited to your subjective taste, there’s nothing that can be done.
“It’s fine to be honest but maintain respect,” one reader said about writing public reviews on TripAdvisor or Google. However, he says that “going online is the last choice.” On the other hand, other readers acknowledged that public reviews are valid in certain circumstances, such as if your concern has already been taken up with management but deliberately ignored.
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