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Mobile brands of leading digital solutions platform Globe received the thumbs up from Filipino consumers, emerging on top of the mobile carriers and telecommunications category in the inaugural Philippines’ Best Customer Service 2023 survey by the Philippine Daily Inquirer and Statista.
Globe and TM relentlessly innovate to elevate the customer journey. By merging top-tier content with cost-effective deals, enticing promotions, and a robust network, they aim to set new standards in user satisfaction. The three brands continuously roll out tailored services that address customers’ evolving demands.
“Our goal is to continuously improve our service standards, pushing the boundaries of excellence. We believe that our customers deserve nothing less than the best, and we are wholeheartedly committed to delivering on that promise every single day,” she said. Participants evaluated brands on several criteria, including their willingness to recommend them to peers. Specific areas of focus were accessibility, professional competence, and quality of communication.
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