Falck USA continues to fall far short of its staffing and response-time goals; company took over service 14 months ago
San Diego and the city’s struggling ambulance provider are discussing big changes including a revamped triage system and adding a second ambulance provider, but officials said Wednesday that negotiations have been slower than expected.
One solution would change how emergency calls are dispatched by separating out non-urgent calls. Ambulances would still go to medical emergencies, but ambulances would not be dispatched to many calls deemed non-urgent. “It gives the current workforce a break, it allows us to stabilize the system and truly assess” the number of ambulances needed and how many hours they need to be on the road each day, Stowell said.
The City Council replaced AMR with Falck based on the latter’s promises of significantly more ambulances and shorter response times. The company hasn’t delivered on those promises. Officials from Falck and the labor union representing those workers both expressed optimism Wednesday that a deal is close.
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