Current and former employees of one of Chicago’s most successful restaurant groups have voiced their frustrations regarding an unpredictable and unsafe working environment (Via EaterChicago)
, and Pacific Standard Time, a California-cool River North restaurant that opened in 2018. Many of worker complaints regarded Pacific Standard Time, the first venture from chef Erling Wu-Bower and Josh Tilden’s new label Underscore Hospitality, which operated the restaurant with One Off in the role of co-operator and investor. Workers are confused about who was managing the restaurant, claiming that there was an absence of direction from both groups.
Adding to the stress, Palur and others describe aggressive and argumentative diners. One grabbed a worker, and another tried to cough on the general manager. He’s seen customers walk into Pacific Standard Time without masks, touching tables and furniture. Palur wants better direction from leadership about how to respond to those situations.
In Palur’s view, many of these decisions came from owners who were disconnected from the day-to-day realities of running a restaurant. “These corporate guys never spent any time at the restaurant; they never cared how we were doing,” he says. “No one other than [Kahan] introduced themselves to me — not Donnie [Madia], not Terry [Alexander]. Now that they’re losing money they’re going to come in and act like they care or they know how to run this restaurant. It was kind of disrespectful to us.
Palur adds: “Normally, [Kahan] sits down to talk to you. You’d be geeking out. But it was like, ‘I don’t want to be around this guy right now.’”
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