by Robert van Breukelen, COO at Itemate Solutions DODOMA, Tanzania, 25 September 2023 -/African Media Agency (AMA)/- Africa is home to a thriving telecoms industry typified by a small group of very large, dominant telcos – such as MTN and Safaricom – and a highly competitive group of emerging telcos. These telcos play a vital role […]
DODOMA, Tanzania, 25 September 2023 -/African Media Agency /-
In many consumer markets, telco customers also prefer physical over digital services. For example, purchasing scratch cards in the physical form despite the convenience of digital airtime vouchers. Critically, this type of stock loss can also affect the customer experience. If a box of scratch cards are lost before they could be activated, a customer may inadvertently purchase a scratch card that doesn’t work. And when they contact a service centre for support, the telco has to choose between disappointing the customer or taking a revenue hit by providing the airtime at a loss.
SIM recycling happens when a telco detects a specific mobile number is dormant, and reuse that number for new subscribers. However, the nature of mobile connectivity in Africa is that customers often have multiple SIMs they use for different purposes, like phone calls and mobile money transfers for example. When a telco then recycles that number, the customer suffers not only inconvenience, but sometimes monetary losses as a number linked to their mobile money store of value is recycled.
Malaysia Latest News, Malaysia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Embracing African culture on Heritage DayBelievers across the country will shelve their church regalia and sassy church outfits today.
Read more »
Kenya, South Africa, Sudan: Ukraine courts African support at UN by offering helpPresident Zelensky and his allies offer nations practical reasons to back Kyiv, from a grain hub in Mombasa to military help in Sudan.
Read more »
African Leaders Take Bold Stance On Need for Genuine Multilateral Institutions, Int'l Financial SystemsLeaders from African nations have echoed collective stance at the ongoing 78th session of the United Nations General Assembly (UNGA 78) stressing the need for a reformed multilateral institutions and international financial systems.
Read more »
Health minister is confident the NHI will equalise South African healthcareThe health minister says having universal coverage is imperative for achieving South Africa's sustainable development goals by 2030.
Read more »