Two former TikTok moderators file a class-action lawsuit claiming mental distress from reviewing 'disturbing' content. 'We would see death and graphic, graphic pornography. I would see nude underage children every day,' said one moderator.
When Ashley Velez accepted a job last year reviewing videos for TikTok,"we were told we would be the front line of defense from protecting children from seeing violence," she said.
While the plight of moderators is often absent from fights over what content social media platforms allow and what they ban, there is a growing movement to hold tech giants accountable for the welfare of these workers on the front lines of that debate. On Thursday, Velez and Young sought to do just that.
Young and Velez were both contractors, not employees of TikTok. Young worked for the New York company Atrium; Velez was hired by Telus International, a publicly traded Canadian tech firm. The suit says TikTok and ByteDance controlled the day-to-day work of Young and Velez by directly tying their pay to how well they moderated content in TikTok's system and by pushing them to hit aggressive quota targets.
A TikTok spokeswoman declined to comment on the lawsuit but said the company"strives to promote a caring working environment for our employees and contractors." "There's a hope that artificial intelligence can do all of this work, but that hope is not yet realized, so now humans mostly do this work," Williams said.
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