‘Flight-Mare' Continues for People Traveling Home After Christmas Holiday
With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable.We’re working with Safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning Crews and our fleet ultimately to best serve all who plan to travel with us.
Our Employees and Crews scheduled to work this holiday season are showing up in every single way. We are beyond grateful for that. Our shared goal is to take care of every single Customer with the Hospitality and Heart for which we’re known. A powerful winter storm has wreaked havoc on the airlines, which were already stretched thin due to a surge in holiday travelers for the Christmas weekend. The storm swept across the entire nation, bringing ice storms to the Pacific Northwest, blizzard conditions to the Rockies, dangerous cold and strong winds to the South and more snow to the Midwest and Northeast.
Holiday travel was a nightmare for millions of Americans during the holiday weekend and into Monday morning."We are still unwinding and working to stabilize the operation after Winter Storm’s Elliot’s effects on our network. We have experienced problems connecting our flight crews to their scheduled aircraft. Not a staffing issue, but a scheduling issue."Some travelers have also reported an issue with lost bags among airlines, including American Airlines.
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