The Herald's View: Optus, state and federal governments and a host of other related parties have taken too long to take basic steps to protect customers whose data has been stolen
When Optus announced at a media conference a week ago that a hacker had accessed the private information of up to 9.8 million of its customers, many – including themore details have emerged about the hack and the damage it has caused,
Optus has disputed this description – but it has agreed with experts who have expressed concerns about the risk to privacy when firms keep unnecessary personal data for too long on their servers. The unanswered questions arising from this hack go beyond preventing future cyberattacks to managing the consequences when privacy breaches occur.
Federal and state governments also have questions to answer over the glitches in their response to the highly predictable demand forand Medicare cards to replace those that have been compromised. In some cases in NSW, replacement cards have been issued with the same numbers, which means people are still vulnerable.
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