Fed up with fees: consumers and experts question added charges abc15
If you're frustrated by fees, you're not alone. Consumers are facing additional charges from"inflation fees" to"supply chain surcharges."
Let Joe Know viewer Joan Simonetti is questioning a"cost recovery fee" issued by Brinks Home Security. Simonetti says she first noticed the fee in 2017. At the time it was just a few cents, but now it's a monthly fee of $6.40. That fee is on top of the $24.99 Simonetti already pays for her contract.The fee is legal. Companies and service providers are allowed to cover any fee that is imposed on them for operating their service.
A Brinks Home Security spokesperson emailed us, writing: By the end of 2022, the company is estimated to spend ~$125 million on 2G and 3G technology upgrades as cellular companies eliminate previous-generation technologies. The cost recovery fee is charged by the company to fairly recoup a portion of such fees."That's what you're paying $24.99 for," Simonetti argued."You shouldn't have to have another fee to help them recover whatever losses.
"By adding fees at the end, a business can seem more competitive with its pricing when it's really not the actual cost to the consumer. And we think that's wrong," Murray said."Raise the bar for what we expect from companies. And as long as we're passive about it and don't question fees or don't protest, then companies are going to keep on doing it."
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