Facebook Oops: A special hotline for employees to put friends and family at the top of the support queue
If your support query to Facebook is taking longer than you expected, it might be because the company's employees and their friends and family are cutting to the front of the line.
The channels can be used for a variety of requests. Primarily, employees submit requests when a friend gets suspended from their account or forgets their password. They can also be used to help friends who run businesses submit an appeal to Facebook if their business submits an ad that gets rejected by the company. The tool can also be used to flag questionable content employees come across that they believe should not be on the company's services.
A Facebook representative confirmed the existence of the hotline, but noted,"Oops is not the best way to report content issues," such as inappropriate posts."The best way is through the Report link that appears next to the content." One purpose of the ad credits was to help employees learn more about Facebook's ad products by using them, former employees said.
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