Facebook’s parent company Meta is facing prosecution in South Africa for allegedly abusing its market dominance. GovChat
its terms of use. As a result, it is looking to remove or off-board GovChat from its WhatsApp Business Account.
The commission notes that GovChat also enables government to disseminate critical information to the public en masse such as information related to COVID-19 system tracking, testing and vaccination.The watchdog notes that GovChat has provided government with unprecedented insight into service delivery issues in real-time and provides government with the ability to provide targeted solutions more efficiently.
“This is in a context in which WhatsApp Messenger enjoys significant economies of scale and network effects advantages,” it says.
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