LONDON, July 25 — A software bug in CrowdStrike’s quality-control system caused the software update that crashed computers globally last week, the US firm said yesterday, as...
Two bank managers among 10 charged in KK over MBSB Bank’s RM24.2m heist, first to be detained under Sosma before charged with organised crimes LONDON, July 25 — A software bug in CrowdStrike’s quality-control system caused the software update that crashed computers globally last week, the US firm said yesterday, as losses mount following the outage which disrupted services from aviation to banking.
The financial cost was also starting to come into focus yesterday. Insurer Parametrix said US Fortune 500 companies, excluding Microsoft, will face US$5.4 billion in losses as a result of the outage, and Malaysia’s digital minister called on CrowdStrike and Microsoft to consider compensating affected companies.
“Due to a bug in the Content Validator, one of the two Template Instances passed validation despite containing problematic content data,” CrowdStrike said in a statement, referring to the failure of an internal quality control mechanism that allowed the problematic data to slip through the company’s own safety checks.
CrowdStrike did not say what that content data was, nor why it was problematic. A “Template Instance” is a set of instructions that guides the software on what threats to look for and how to respond. CrowdStrike said it had added a “new check” to its quality control process in a bid to prevent the issue from occurring again.
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