NEDA has shuttered its long-standing phone line and fired all its staff following unionization. In lieu, there will be 'Tessa.'
Helpline Associates United
The option to chat with a human NEDA Helpline representative through the nonprofit’s website still appears to function, as of writing. Gizmodo tested it, and got a response from someone purporting to be a trained, human person. However that online chat function is set to disappear June 1, Chase told Gizmodo.
“We’ve moved on [from Helpline],” Chase said. “The Helpline started in 1999 and served a purpose then, which has rapidly depleted itself.” She described that, in NEDA’s view, the phone-based helpline was no longer best serving people’s needs with the advent of the internet. Instead, NEDA plans to shift its focus to improving the online experience. Its will be launching a new version of its website by the end of 2023, she noted.Except people still reached out to the NEDA Helpline. Lots of people.
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