MultiChoice said the installer used in this case was not accredited.
A resident of Newlands in Cape Town was recently overcharged roughly R16,000 on a DStv setup performed by an unaccredited installer.
It found the job should have cost about R945, R15,900 less than what Davey was invoiced. This would have covered the call-out fee, labour, and even the HDMI cable, which did not require replacing.Fortunately, the installation itself was done correctly, and all was working as it should. “Without a signed agreement with an installer, we are unable to implement any consequence management,” the broadcaster said.
Part of the installation involved an XtraView setup in a granny flat, requiring 277 meters of additional cabling, which would not be included in the free installation.He was astonished when he was served with a R20,145 bill after the 3-hour installation.
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