The federal government flags significant changes to its myGov platform, recognising the service is now 'critical national infrastructure' like roads, hospitals or the power grid.
abc.net.au/news/bill-shorten-my-gov-review-david-thodey/101910678The federal government has flagged significant changes to its myGov platform, recognising the service is now "critical national infrastructure" like roads, hospitals or the power grid.But a survey found 75 per cent of people say it needs improvementsA review of the service found the number of myGov accounts has doubled in five years, and 1.4 million Australians use the service every day.
It also argued while the priority should be delivering better services, high-quality digital services will also deliver savings for the government. "The myGov app has the potential, this report says, to be a long term part of how Australians deal with government."The audit of myGov was promised before last year's election, particularly promising to address crashes and outages of the service.
But a survey conducted as part of the review found significant public concerns with the platform, with 75 per cent indicating the government needed to improve its online services. Helping people manage their response to disasters, registering births and deaths, and providing access to documents like drivers licences, seniors cards, occupational licences and Medicare cards have all been listed as priorities.
"This [report] is the blueprint, and what we want to do — what I would like to do — over the next 12 months is articulate a calendar where we can start dropping cards in.It also suggests there is more the federal government could be doing with its own service, like using it to enrol to vote, renew passports or complete the census.One of the most significant recommendations from the report is a substantial and ongoing increase to funding for the myGov service.
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