Drivers can now check on Plus highway traffic conditions using a chatbot

Hi Putri, what's the traffic like today?

Plus highways is testing a chatbot, Putri, which is designed to handle queries on traffic conditions and other common questions about its services. — FAIHAN GHANI/The Star.The chatbot, Plus Texting Realtime Interface , was designed to handle over 70% of the 1,500 calls that the highway’s Traffic Monitoring Centre receives daily.

He added that with Putri’s support, TMC personnel could focus on emergency calls and be faster in coordinating assistance for customers in distress. Putri was designed to interact with the highway’s customers and over time, improve its interactive conversations using an Artificial Intelligence and Machine Learning model, the company claimed.

Plus has been running a beta version of Putri on a public pilot phase since April 27 on the company’s

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