Popular among retailers but an irritation for many shoppers, self-checkouts are proving unusable for some people with disabilities
But accessible machines are still few and far between, Mr. Hackert said. “That work is far being outpaced by installations where accessibility really wasn’t a thought of the vendors providing the kiosks,” he said.
In the U.S., regulations concerning technological accessibility don’t specifically cover self-service checkouts and kiosks. While Eve Hill, a disability-rights lawyer who represented the plaintiffs in the Walmart case, remains unsatisfied. Customers have to trust that their helper isn’t scanning more items than they requested, particularly at machines that don’t audibly communicate the item scanned or the price, and then must hand over their credit card or cash to what is often a stranger, he said. The problem is getting worse as more retailers test getting rid of traditional cashiers entirely, he added.The U.S.
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