DirecTV plans to reimburse customers who experienced an 'NFL Sunday Ticket' outage on Sunday.
LOS ANGELES, CA - JULY 17: A general view of atmosphere at DIRECTV CELEBRATES 25th Season of NFL SUNDAY TICKET at Nomad Hotel Los Angeles on July 17, 2018 in Los Angeles, California. an"NFL Sunday Ticket" outage on SundayFans who subscribe to the provider's streaming service lost access to NFL game coverage during the early slate of games on Sunday. The outage started as games reached the second quarter and appeared to be resolved by the fourth quarter. It lasted around 90 minutes.
Fans subscribe to"NFL Sunday Ticket" for access to out-of-market games with a basic package that starts at $293.96. A DirecTV spokesperson told Yahoo Sports on Monday that the provider will reach out to impacted customers to reimburse them for Week 2. "We will begin to reach out to our customers who were unable to stream some of the games on Sunday to let them know we will automatically reimburse them for week two," DirecTV's statement reads."We apologize to our customers for their experience and for the inconvenience."
Pro-rated for the 18-week NFL season, the refund on the basic package cited above should add up to roughly $16.33.The outage marks the second time in two weeks that DirecTV has apologized for issues with its service. It issued the following statement following problems with its service during the NFL's opening weekend.
NFLST fans: We fumbled the ball yesterday. We missed the opportunity to deliver an exciting day of football. If you were affected by the difficulties yesterday, we will reach out to make this right. We thank you for your patience while we work on this!
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