According to sources close to the airline, Delta will begin offering free WiFi on most of its flights starting in 2023.
report notes, Delta CEO Ed Bastian has been pushing for fast and free WiFi on flights for years, but technical challenges have made it difficult. Delta testedreport makes it clear that Delta values internet access as a key feature of its flights:
Internet access has been a priority for Delta, which has aimed to position itself as a more high-end airline with premium features that can attract higher-paying leisure and business travelers. Delta has stepped up testing in recent months, and has recently been testing offers of free Wi-Fi for any members of its frequent-flier program on a number of domestic mainline routes.
“It’s complex to do, but we are actively testing it right now and it’s working,” Delta Chief Customer Experience Officer Allison Ausband said in November.
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