WASHINGTON, Oct 26 — Delta Air Lines yesterday sued cybersecurity firm CrowdStrike in a Georgia state court after a global outage in July caused mass flight cancellations,...
File photo of a flight departure board at KLIA2 showing delays as a result of a global IT system outage on July 19, 2024. — Picture by Choo Choo MayWASHINGTON, Oct 26 — Delta Air Lines yesterday sued cybersecurity firm CrowdStrike in a Georgia state court after a global outage in July caused mass flight cancellations, disrupted travel plans of 1.3 million customers and cost the carrier more than US$500 million .
The July 19 incident led to worldwide flight cancellations and hit industries around the globe including banks, health care, media companies and hotel chains. Delta, which said it has purchased CrowdStrike products since 2022, said the outage forced it to cancel 7,000 flights, impacting 1.3 million passengers over five days.
Delta said that as part of its IT-planning and infrastructure, it has invested billions of dollars “in licensing and building some of the best technology solutions in the airline industry.” CrowdStrike has questioned why Delta fared so much worse than other airlines and said it has minimal liability, something Delta rejected.
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