Delta is clamping down on access to its airport lounges starting next year. lesliejosephs has the details.
The airline is raising the prices for lounge access memberships and adding other restrictions.Follow your favorite stocksThe Sky Lounge during a tour of Delta Air Lines Terminal C at LaGuardia Airport in the Queens borough of New York, on Wednesday, June 1, 2022.is making the most exclusive corners of the airport harder to get into.
"We want to invest in our customers who invest in us," Dwight James, Delta's senior vice president of customer engagement and loyalty, told CNBC. "It's not representative of the experience they're accustomed to," he said of the recent crowding. James added that some of the most crowded lounges have been at hub markets such as New York and Atlanta, and that Florida has also been busy.Among other changes: Delta is raising membership fees. Starting Jan. 1, the price of an individual membership to Delta's Sky Clubs will increase from $545 or 54,500 miles to $695 or 69,500 miles.
The airline recently rolled out special VIP lines for certain Sky Clubs so its most loyal customers aren't forced to wait for entry. In July, it said customers can get into Sky Clubs within three hours of their departure time, a measure aimed to avoid crowding.
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