In 2021, state inspectors found about 64% — nearly 2 out of 3 — of overall complaints and abuse or neglect complaints at nursing homes unsubstantiated.
Responding to the Tribune’s questions about the case, Symphony issued a statement noting that after an inspection and an administrative review, state inspectors did not find any deficiency in the treatment the home provided.
She married and divorced, and as a single mother raised three children in Evanston. Bryan fondly recalled her mother taking her kids to fly kites and buy caramel apples at the nearby Affy Tapple store, and always emphasizing the importance of education. On Feb. 19, 2021, on a FaceTime call, Bryan said, she noticed her mother’s face appeared swollen. She sounded congested and was having trouble breathing, and said she was not feeling well. Bryan said she made repeated calls to the director of nursing, and left messages explaining that something was wrong with her mother and she needed diagnostic testing, according to Bryan’s complaint.
Nursing home records collected in the state inspection show repeated detailed updates about Saint for March 2, 3, 4 and 5, but appeared to show only vital signs for March 6, the day immediately preceding her being hospitalized. Bryan said she believes this should have been considered a medical emergency that required an immediate call for an ambulance.
“At present, patient denies any complaint,” hospital records stated. “At the time her symptoms seemed attributable to HFpEF,” the record stated, referring to a form of ongoing heart failure. A chest X-ray found congestion and fluid in her lung, but there appeared to be no mention in the records of diagnosing or treating her pneumonia on that initial visit to the hospital.
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