In today's Dear Annie column, Annie Lane hears from a reader who is frustrated at patrons who 'forget' their appointments and cost the business owners time and money.
Today's Dear Annie reader wants people to realize that customers who don't show up for appointments are costing the business money that could have gone to a walk-in client.
Here is the problem: Let’s say “Karen” books a hair color treatment that requires three hours to complete on a Thursday. That time frame is now blocked off on the schedule. On Wednesday, Karen is contacted to verify she will be in to receive her color treatment, and she verifies. As the time approaches Karen’s appointment, several folks walk into the salon to request a service but are denied because the time has been allotted to Karen.
In some cases, folks who cannot make their appointment have the courtesy to call and inform the salon so the time allotted for their service can be filled. Would Karen just blow off an appointment with her doctor or dentist?
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