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Our client, established in the 90’s and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a commitment to unity.Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
Continuously evaluate incident priorities to ensure consistent adherence to service level agreements . Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation. Handle deployment, monitoring, optimisation, and management of hosted services and solutions with care and attention.Prioritise open and effective communication throughout the support process to keep stakeholders informed.
Embrace challenges as opportunities to own problems, foster constructive problem-solving, and ensure the successful execution of solutions when issues arise.Proficient in SQL as well as Linux.Familiarity with Web Server and adept at optimising server performance.Excellent communication skills, comfortable in client-centric environments.Demonstrates humility, a thirst for knowledge, and intelligence in problem-solving.
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