CVS found the right prescription on Wednesday to keep its stores open in the Kansas City area and avoid a repeat of a work stoppage last week by pharmacists: It promised to boost hiring to ease workloads that sometimes make it hard to take a bathroom break.
But it won’t be easy to resolve the problems that have been growing as pharmacists at CVS and other drug stores in the U.S. took on more duties in recent years and are gearing up to deliver this year’s latest flu and COVID-19 vaccines.
It was one of the latest examples nationwide of workers fed up enough to take action. But unlike in the ongoing strikes at the automakers or in Hollywood, the pharmacists weren’t demanding raises or more vacation, but more workers to help them. “We want you, our valued pharmacy teams, to be in a position to succeed. We are working hard to support you and are here to help and create sustainable solutions,” Shah said as he encouraged the pharmacists to continue to share their concerns even anonymously.
At stores with only one pharmacist on duty, the pharmacy has to shut down every time that person leaves the area because a pharmacist must be present to supervise technicians in their work. CVS Health has about 300,000 employees and runs prescription drug plans through one of the nation’s largest pharmacy benefits managers. Its Aetna insurance arm covers more than 25 million people, and the company has nearly 10,000 drugstores.
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