Promoted | Customer experience is key, and other learnings from CX tech experts, 1Stream
to its clients in Southern Africa. 1Stream co-founder and joint CEO Jed Hewson shares his five key learnings and how the company is meeting market needs.in 2008, it has been committed to enabling companies to deliver excellent customer service using easy-to-access technology.
The bottom line is happy customers spend more – if you look after your customers’ experience and hang onto your customers, they are going to spend more over time. There will be less churn and you’re going to make more money. And how do you do that? You need to have the right tools in place to enable your staff to manage that customer experience.
enables organisations to implement a holistic approach to customer experience management – all customer information is managed through a single system that can be accessed anywhere, any time by relevant members of your team across various departments.As a growing number of organisations take their businesses online, the role of the contact centre has escalated and directly impacts success. Many customers no longer have a brick-and-mortar experience of a brand.
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