Cruise robotaxi service under review following anonymous letter

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Cruise robotaxi service under review following anonymous letter
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GM's autonomous division is facing scrutiny after a whistleblower described its 'chaotic environment,' especially surrounding safety.

Cruise says it has a transparent relationship with regulators and that communication between the two is frequent and consistent. The company also said it strictly follows a variety of reporting requirements and provides CPUC with extra information as needed.

"Currently with regularity there are incidents where our San Francisco fleet of vehicles individually or in clusters enter a"VRE" or Vehicle Retrieval Event," wrote the employee, who describes himself as a father and an employee working on safety critical systems who has been at Cruise for many years.When this occurs, a vehicle is stranded, often in lanes where they are blocking traffic and potentially blocking emergency vehicles.

This, he suggests, means the ticket will remain in triage indefinitely, partly because Cruise doesn't have a required turnaround time for such tickets. The letter also states that Cruise doesn't prioritize documenting core system functionality, and that the company intentionally hides from the majority of employees the results of investigations into collisions involving Cruise vehicles and other sensitive, potentially damaging matters.

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