PETALING JAYA: In light of the Covid-19 outbreak, airlines will be given more time to provide refunds to its customers than the previously established time frame of 30 days, says the Malaysian Aviation Commission (Mavcom).
While the commission did not specify how much extra time would be given over the 30 days stipulated by the Malaysian Aviation Consumer Protection Code , it said the refunds should be"as timely as possible".
Mavcom acknowledged that with passenger travel having plummeted, airlines had suffered significant revenue loss and this made it challenging to manage resources and cashflow."The financial challenges currently faced by the airlines have also coincided with them needing to adopt varying forms of refunds, including cash, vouchers, credit shell or, alternatively, deferment of travel, ” the statement said.
It said approximately 13.6 million seats or 12.3% of annual scheduled operations in Malaysia had been cancelled this year.
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